Patient Information

Welcome

Thank you for selecting a Borrego Community Health Foundation clinic as your healthcare provider. Our goal is to provide the highest quality healthcare for you and your family members. Our highly trained, professional staff will personally help you access affordable programs that meet your unique needs. We offer language assistance at our clinics. Please call your clinic to see what language assistance is available. We are here to help!

Walk-In Medical Visits

Walk-in medical visits are also available. The wait time for a walk-in visit varies between a few minutes to several hours, depending on the urgent needs of other patients. If there are more walk-in patients than the clinic is able to see, the medical staff will assess every patient and determine who must be seen that day and who can be scheduled for an appointment in the next few days.

What to Bring

Please bring the following information to every patient visit:

• Your insurance card or Medi-Cal card (if you have one)
• The medication bottles of your current medications (including vitamins and dietary supplements)
• Your child's immunization card (for pediatric visits)
• If you have no insurance, please bring some form of ID for proof of residence

Cost

BCHF clinics accept a broad range of payment and insurance plans. Many of our patients qualify for free or low-cost services based upon their income and family size. For more information, please contact your clinic directly.

Questions, Problems or Concerns

We are dedicated to customer service and treating our patients with dignity and concern. We want our patients to feel comfortable asking questions about their care and health issues. If you are dissatisfied with your care for any reason, please contact your clinic directly to speak with the Clinic Manager.

If you still have concerns, please contact the Joint Commission at (800) 994-6610, by Fax at (630) 792-5636, by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , online at http://jcwebnoc.jcaho.org/QMSInternet/IncidentEntry.aspx, or by mail at:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

We appreciate the trust you show in allowing us to provide health care for you and your loved ones.